TERMS AND CONDITIONS | TERMS & CONDITIONS
GENERAL TERMS AND CONDITIONS OF SALE
#1. Introduction
#2. Object
#3. Registration and contact with the user
#4. Products and prices
#5. Website navigation, ordering, order registration and payment
#6. Calculating shipping and delivery costs for orders
#7. Personal data
#8. Cancellation, return of orders and exchange of items
#9. General information about the website and copyright
#10. Litigation
#11. Final notes
- INTRODUCTION
The online sales website www.tugasox.pt (hereinafter referred to as the website or online store), is an online sales/e-commerce website developed and operated by TugaSox Sportswear Lda., with registered offices at Rua da Igreja Nº 9, 2565-603 Outeiro da Cabeça, Torres Vedras, Portugal, NIF: 513305270, hereinafter referred to as TugaSox. All persons who wish to make purchases in this online store, upon registering, declare that they are of legal age and have the legal capacity to do so. For any purchase made in this online store, it is considered that the user has read and accepted this document of General Terms and Conditions of Sale. This document will always be available online at www.tugasox.pt and may be consulted freely and at any time, even without being registered on the website. Any changes will be communicated to registered users via the email address used during the registration process and will be posted online.
- OBJECT
These General Terms and Conditions determine the rights and obligations of all parties involved in the online purchase and sale process of the items available in the online store, that is, TugaSox and the person who purchases, hereinafter referred to as the User.
- REGISTRATION AND CONTACT WITH THE USER
The website allows the purchase process to be initiated without being registered, allowing users to browse freely and add items to their shopping cart. However, for security reasons, in order to formalize the order, the User must be registered or register. During the registration process, you will have to provide some personal information. All contact made with the User will be made to the email address that the User entered during the registration process. Therefore, the User must always keep his/her personal data up to date. The User is entirely responsible for the veracity and quality of the information provided, and TugaSox hereby rejects any responsibility for the possible use of erroneous or inappropriate information. The access data for the online store will be sent to the email address that was used when registering on the website. We recommend that you check your email's SPAM folder if you do not receive confirmation of your access data.
- PRODUCTS AND PRICES
4.1. Products and their availability
The products available for sale in the online store are those that the User can view when browsing the online store. The online store works with automatic stock checking. When you add a product to your shopping cart, it will be added if it is available. If it is not available, it cannot be added and the User will be informed. In the event of a stock shortage of an item that has been paid for by the User, TugaSox will refund the User the amount paid, in accordance with the terms indicated in 8.3.3. The fact that a product is displayed in the online store does not imply that it is available for sale, and TugaSox does not assume any obligation to make it available. TugaSox cannot be held liable for any damages or losses caused by the eventual use of the products delivered.
Product prices and specifications may be updated without prior notice.
4.2. Price
Unless expressly stated otherwise, the prices indicated on the website are in Euros and apply to a pre-defined territory that may correspond to the Country or Region that the User indicated at the time of registration or based on the IP address through which the User is accessing the website. This price already includes VAT at the legal rate in force in Portugal on the date of purchase: TugaSox reserves the right to change the price of any product at any time without prior notice, and cannot assume any differences that the User may claim as a result of this change. Except for any error resulting from the introduction of values on the website, which may be detected, the sale price of a product will be the unit price indicated at the time of registration of the purchase. In the event of an error, TugaSox is responsible for notifying the User of any differences and the User has the right to cancel or modify their order, or to continue with it taking into account the correct prices that have been communicated to them, without granting them the right to purchase the product at the price that was incorrectly indicated.
The price indicated for each item does not include the cost of shipping and packaging. These costs will be indicated during the ordering process. Shipping costs will be explained in more detail in section 6.1 of this document. The User is fully responsible for paying any fees, expenses, taxes or other amounts required by the authorities of the country where he/she is located and to which he/she requested delivery of his/her order. Under no circumstances will these amounts be considered in the amounts payable to TugaSox.
- WEBSITE NAVIGATION, ORDERS, ORDER REGISTRATION AND PAYMENT
5.1. Website navigation
The User may freely browse the website even if he/she is not registered on it and, in doing so, does not incur any obligation to place any orders. Only Users registered on the website may place orders as referred to in point 3. For these Users, browsing the website is also free and without the obligation to place any order.
5.2. Order registration
To register an order, the User must have one or more items in the shopping cart and, after accessing it, must select the “Complete order” option. Before selecting to proceed with the order, you can still add or remove items from the shopping cart. In the next step, you must choose the delivery method and the payment method, as well as enter any discounts you may have (points, promotional vouchers, promotional codes, etc.). At this stage, the shipping cost will be automatically added to the order, as described in 6.1.
5.3. Payment for orders
In Portugal, the User may choose to pay by Multibanco, MB Way or Credit Card (using the EuPago platform provided by the website) or Paypal. Users outside Portugal may only pay for their orders via Paypal or Credit Card.
In the case of orders processed automatically and whose payment method is Multibanco, Paypal or Credit Card, the information to proceed with the payment will be immediately transmitted to the User's registered email. In the case of payment by MB, the payment details are also shown as soon as the order is finalized.
5.4. Finalizing the order
When you select the “Finalize Order” option, your order will be registered and confirmed by our system definitively. Before doing so, you may go back and modify your order, the payment method or delivery method, but once you have completed your order, it becomes definitive and cannot be changed. You will immediately receive an email confirming the registration of your order and showing its details, namely: items ordered and their prices, shipping costs and applicable payment fees, and applicable discounts. The order will be filed by TugaSox electronically and/or physically for the sole purpose of registering the orders placed and their processing. This order serves as proof of the contractual relationship of purchase and sale established between you and TugaSox.
5.5. Order confirmation
An order that does not contain items that have been declared unavailable or that require stock confirmation is automatically confirmed when the User completes the order. Orders that include items under the above conditions will be confirmed by TugaSox (after verification by our services) by sending a second email that will also reflect any changes to the order due to the lack of an item, and which will also inform the User how to proceed with payment for the order.
In orders with Cash on Delivery, the User will only be informed of the shipment of the order or any changes to it, without receiving any other intermediate information.
5.6. Cancellation or change of order
Any order may be cancelled or changed without any cost to the User within 24 hours of the Order being registered. The cancellation or change of the order must be made to the email geral@tugasox.pt , or another email that TugaSox may indicate.
Changes to orders will only be made if requested to the email address provided and only if they include changes to the size or color of the items contained therein.
Any change other than that previously mentioned will lead to the cancellation of the order and the User must place a new order as desired.
5.7. About Paypal
The Paypal system is the system used by TugaSox to receive payments made through Paypal accounts and also for payments made with VISA, MasterCard and American Express credit cards.
5.8. Payment by credit card via Paypal
To make your payment by Credit Card, when made via Paypal, the User does not need to have a Paypal account, this platform serving only as an interface to make the payment, thus ensuring one of the highest levels of security available in online payments. For more information on how this platform works, please visit: https://www.paypal.com/pt/webapps/mpp/home
- CALCULATION OF SHIPPING AND DELIVERY COSTS FOR ORDERS
6.1. Shipping costs
Shipping costs are calculated automatically and vary depending on the number of items, weight, volume, destination and service selected and will normally be borne by the user. Shipping costs may be changed without prior notice, depending on changes made to the services used by TugaSox, revision of price lists or errors in the calculation thereof.
For the vast majority of destinations, two delivery options will be available: Standard and Express.
Likewise, if any change is made to the order assumed by TugaSox or requested by the User, this value may be recalculated and changed, if the new value is different from that initially considered.
For orders placed to mainland Portugal whose value exceeds €60 (after deducting any applicable discounts), the shipping cost will be covered by TugaSox.
When shipments are international, there are specific taxes, fees and customs duties calculated according to the laws in force in each destination country. These fees, duties and taxes, if applicable, are not included in the shipping costs and are the responsibility of the buyer.
If the order is returned by the carrier due to an error in the address for reasons beyond the control of TugaSox (e.g. error by the User when making the purchase and/or registration), the reshipping costs will always be charged to the user.
In exchanges due to size error or for another product, shipping costs are always the responsibility of the User, even if they were offered by TugaSox in the initial purchase.
6.2. Delivery methods
For the vast majority of countries, a Standard delivery service (more economical but slower) and an Express delivery service (more expensive but faster) have been defined. In either case, the delivery services will be provided by entities external to TugaSox and have been selected to ensure a rigorous and quality service. When the User registers, the existing options for that order will be automatically displayed, indicating the amount to be paid and the expected delivery time.
6.3. Delivery time
When choosing the delivery method, an estimated time for delivery of the order is indicated. This time is provided by the corresponding service provider and, under no circumstances, can TugaSox be held responsible for any delay or eventual delivery outside the expected time.
6.4. Delivery of orders
Orders will be delivered to the address indicated by the user during the registration process on the website or, if this feature has been used, to the address indicated as the delivery address during the ordering process. Any permanent change of address must be made by the User by updating their registration data. As already mentioned, TugaSox will not be liable for any damages or losses caused by incorrect data in the User's profile.
TugaSox always recommends choosing a delivery address where there is always someone to receive the order during normal working hours.
In the event of delivery being impossible, the selected service provider will notify you in order to schedule a new delivery or where to collect your order, and it is up to the User to make every effort to ensure that your order is delivered.
- PERSONAL DATA
See our privacy policy here
7.1. Collection of personal data
The personal data collected during the registration process on the website are strictly necessary for the User to be recognized, to be contacted and for us to provide personalized service. Likewise, the data will be used to process orders and to allow us to contact the User, if necessary.
Your personal data is extremely important, so TugaSox recognizes the need to protect it, whatever its nature. For this reason, we have developed a set of security measures aimed at protecting it.
7.2. Use and Security of Personal Data
By registering or making an online purchase, the User expressly grants TugaSox consent to the use of his/her personal data and address, as well as data relating to his/her purchases and payment methods. This data will be stored and processed electronically and may be used for communication purposes to reinforce and personalise the offer of products, services, promotional or advertising campaigns or for order processing. TugaSox guarantees its Users that it will not rent or sell their data to third parties, so all information is confidential and used only by TugaSox, except in situations arising from legal imperatives.
The User also grants TugaSox the right to transmit the strictly necessary personal data to the order delivery service providers.
All information provided during registration will be used to:
- Process, complete the data and deliver your order, as well as to notify you about the status of the same, and,
- Ensure that Customer Support can contact you to provide answers to questions and/or situations of interest to you or to communicate new benefits and promotions.
At TugaSox, access to your information is restricted, and is carried out to fulfill your order, from making the payment, to delivery channels and Customer support.
Even though all possible precautions have been taken to protect Users' data, TugaSox cannot be held responsible for any act that does not result from its own negligence.
In situations of improper use of the website and regardless of the legal procedure that may be applied, TugaSox reserves the right to cancel the user's registration, remove orders, as well as other types of User content.
7.3. Updating personal data
The User is solely responsible for updating and validating personal data, and when justified, must log in to the website and rectify any data that needs to be updated.
To access your personal area, after logging in, the User must click on his/her name, accessing all relevant information. To update the data, at the end, click on “Update” and “Save”.
- CANCELLATION, RETURN OF ORDERS AND EXCHANGE OF ITEMS
8.1. Cancellation and Return of Orders
As stated in 5.6., the User may cancel their order free of charge if, within 24 hours, they send an email to geral@tugasox.pt or to another email address that TugaSox may indicate, expressly stating this intention.
After receiving the order, the User has a period of 15 days to terminate the purchase and sale contract, concluded on the website (total or partial return of the order), and to do so, must notify TugaSox via the email address(es) previously indicated, without needing to indicate the reason or the refund.
All items that are personalized cannot be returned or exchanged - only if they have a manufacturing defect.
8.2. Return procedure
The User must send the items they wish to return to TugaSox, considering the following address:
TugaSox Sportswear Ltd.
The exercise of the right of withdrawal (return of articles) must comply with the following conditions:
- Return of items in new condition, never having been used;
- Return of items with all labels attached;
- Products must be returned within fifteen days from the date of receipt of the order;
- The costs of returns, except in cases duly recognized by TugaSox, will always be borne by the User , that is, the amount of postage and fees paid by the User upon receipt of the order and the amount that must be paid to return it; and,
- Indicate to TugaSox which of the methods indicated in 8.3 you wish to choose to regularize your return.
8.3 Result of the return (Exchange, issuing of a voucher or refund)
If the User has made a partial or total return of an order, following the rules indicated in 8.2, he/she may choose one of the following ways to terminate the purchase and sale contract and close the return process, each of which is subject to the issuance of a credit note, the content of which must be previously acknowledged by the User in response to an email sent by TugaSox.
8.3.1 Return by exchange for another item
If, when making a return, the User intends to exchange the returned items for other items, he/she must mention his/her intention, communicating this in writing to the email previously indicated by TugaSox.
In this case, in addition to bearing the initial costs of the order and return, the User will also have to bear the shipping costs of the new items.
If the value of the returned items is different from the value of the items requested for exchange, the difference will be refunded as follows: if the returned items are of a lower value than those requested for exchange, the User must pay the difference; if this value is higher than that of the items requested for exchange, the User may choose to refund the difference, choosing to issue a voucher as indicated in 8.3.2 or a refund, as indicated in 8.3.3.
8.3.2 Return for issuing a voucher
When making a return, the User may choose to issue a voucher for the value of the returned items, which may be used within a maximum period of 3 months after its issuance for new purchases made on the website;
8.3.3 Return by refund
The user may also request a refund corresponding to the value of the returned items. In this case, TugaSox undertakes to refund the amount, subject to the necessary adjustments if applicable in accordance with point 8.4, using whenever possible the same method by which payment was made, and within a maximum period of 15 days, counting from the receipt of the items in accordance with point 8.2.
In the case of payments made by Multibanco or at the customer's request, TugaSox will proceed with the refund by Bank Transfer. To this end, the User must attach proof of their IBAN to their return.
TugaSox is not responsible for any error or incorrect information sent by the User regarding the IBAN, declining any request for compensation or indemnity arising therefrom.
8.4 Adjustments to the amount of refunds
Whenever the return of one or more items, which have been purchased with a discount granted based on the purchase value, implies that the minimum purchase value limit for granting this discount is no longer met, the amount to be refunded will be adjusted proportionally according to the amount that was actually paid.
- GENERAL INFORMATION ABOUT THE SITE AND COPYRIGHT
All content on the website is the property of TugaSox or the brands it represents and may not, under any circumstances, be reproduced, transferred, distributed or stored without prior written authorization from the same Brands.
The photos presented for each product may not fully represent its reality in terms of colors, shapes or details.
Likewise, the size tables presented refer to the most common situations and do not take into account the individual choices and options of each person.
We also warn that the same color may have different tones when it comes to different materials. These possible differences are natural and result from the composition of the fabrics and knits, their structure and the shine or lack thereof.
- DISPUTES
According to Law No. 144/2015, in case of dispute, consumers may resort to the Alternative Consumer Dispute Resolution Entity, available in our area:
- Lisbon Consumer Conflict Arbitration Center
Douradores Street, 108, 2nd floor, 1100-207 Lisbon
Tel.: 218807030 - Fax: 218807038, E-mail: juridico@centroarbitragemlisboa.pt,
Website: www.centroarbitragemlisboa.pt
- FINAL NOTES
Any request for clarification, suggestion or complaint should be addressed to TugaSox, by telephone 00351926371120 or by email to geral@tugasox.pt , or the postal address indicated below:
TugaSox Sportswear Lda.
Headquarters: Church Street No. 9
2565-603 - Torres Vedras - Portugal
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TERMS & GENERAL CONDITIONS OF SALE
2. Object
3. Registration and Contact with the User
4. Products and Prices
5. Site Navigation, Orders, Orders registration and Payment
6. Freight calculation and Order delivery
7. Personal data
8. Order return, Cancellation, and Product return
9. Site general information and Copyrights
10. Arbitration
11. Final notes
The online store hosted in www.TugaSox.pt (therefore designated by website) is an online store developed and explored by TugaSox Sportswear Lda, which Fiscal address is at Rua da Igreja Nº 9, 2565-603 Outeiro da Cabeça, Torres Vedras, Portugal , Fiscal Number: 513305270, therefore designated as TugaSox®. Anyone who wishes to buy online in this site, by registering, declares that they are full age and are legally able to do it. For all purchases made on the site it is considered that the user read and agreed with the present document, which will always be available in www.TugaSox.pt to be consulted freely at any time even if the user is not registered on the site.
All changes to the present document will be communicated to all registered users through the email address used during the registration process and will also be available online;
2. ObjectThe present document establishes all rights and obligations for each party involved in the selling and buying of any product available on the site, this means TugaSox® and the buyer, therefore designated as User.
3. Registration and contact with the User
The site allows anyone to freely navigate and to start the buying process, including adding items to the cart. However, for security reasons to finalize the order the user must be registered or register at the time of the purchase and proceed with login. During the registration process, the User is asked to provide some personal information.
All contacts made with the User will be made through the email address used during the registration process. Except when the User selects a new address, all orders will be sent to the address used during the registration process. Therefore, the User is the sole responsibility to keep all information up to date, as well as for the accuracy and validity of all information used. TugaSox® declines any responsibility for using false or mistaken information supplied by the User. After registering, the access data will be sent to the email address used during the registration process. If the User does not receive that email, we suggest verifying the SPAM email box before contacting us.
4. Products and Prices4.1. Products
The products the User can buy are the ones he can view when navigating through the site.
The site operates automatically concerning stock availability. When the user adds an item to the shopping cart, it will be added if available. If the item is not available or it needs to be confirmed, User will be clearly informed. If the User chooses to add to the shopping cart an item that needs stock confirmation, the order processing switches to manual instead of automatic being finalized later by TugaSox® services. In the case where an item is not available, User will be recently informed of such a situation. In this last case, if an order was already made, TugaSox® will inform the User of the unavailability, the latest until the shipping date. If the order was already paid, TugaSox® will reimburse the User with the amount paid related to unavailable products in the terms indicated in 8.3.3.
The fact that a product is available for visualization does not imply that it is available for sale. Therefore, TugaSox® does not assume any obligation of selling it or making it available. TugaSox® will also not be responsible for any damage or loss resulting from the use of the products after being delivered.
Prices and specifications of each product may be changed without prior notice.
4.2. Price
Except where clearly expressed, all prices are in Euros and are valid for a strict territory that may correspond to the area or country the User indicates during the registration or based on the IPS address used to access the site. This price includes VAT applicable in the Portuguese territory on the day of purchase. TugaSox® reserves for itself the right to change the price of any product without prior notice and will not assume any differences the User may claim in the result of this change. Except when any fault caused by an error when introducing prices on the site is detected, the price of each product is the one indicated at the time of the order registration. If an error is detected TugaSox® has the responsibility to inform the User of such an error and the User has the right to cancel or change the order or even to proceed with the order considering the new and correct prices transmitted by TugaSox® and does not have the right to purchase the product at the price incorrectly inserted.
Price of each product does not include packaging and freight costs. Those costs will be calculated during the ordering process as explained in detail in 6.1. The User is the sole responsibility for paying off any taxes, expenses or any other amount claimed by the Authorities from the country or area where the User is requesting for delivery. In any case, these values are included in the amount to be paid to TugaSox®.
5. Site navigation, orders, orders registration and payment5.1. Site navigation
Any User can freely navigate through the site even if it is not registered in. By doing it does not incur in any obligation to make any order. Only registered Users can place orders as referred in 3. To this Users site navigation is also free and with no commitment to place any order.
5.2. Order registry
To proceed with order registration User must have at least one product in the shopping cart and after entering in it must select the option “Proceed with the order”. Before selecting to proceed with the order, User can add or remove articles from the shopping cart. In the next step, User must select the delivery and payment methods, it will be able to select any discount if available (Loyalty points, promotion vouchers, exchange vouchers, promotional codes…). In this phase, the freight value is calculated accordingly and will be added to the total order amount.
5.3. Order payment
When buying in Portugal the User can choose to pay by Multibank, MB Way, PayPal, Credit Card or Charge on Delivery. If the User chooses Charge on Delivery an additional fee of 4.00€ will be added to the total order amount of each order. This fee will be automatically added to the amount to be paid when this option is selected. Users from outside Portugal can only pay by PayPal / Credit Card.
For orders made using payment by Multibank, PayPal or Credit Card, the User will be immediately informed by email how to proceed with payment. For orders made using payment by Multibank, the payment references will also be shown immediately after the order registration.
5.4. Finishing the order
When the User selects the option “Finish Order” the order will be registered and confirmed in our system in a definitive way. Before doing this User will be able to change the order, the delivery, and payment methods if available but, after selecting “Finish Order” no more changes are allowed, and the order becomes definitive. The user will immediately receive an email confirming the order registration and showing the order details such as products ordered and their prices, freight value and discounts used. The order will be archived by TugaSox® in both digital and physical ways with the purpose of registering and processing all orders. This order is also proof of the buy and sells contract established between TugaSox® and the User.
5.5. Order confirmation
All orders not containing unavailable items, or items with the need for stock confirmation, will be automatically confirmed when the User finalizes the order. Orders that contain items with the status referred before and “Charge on Delivery” orders will be confirmed by TugaSox® (after review from our services) with a second email. This email will also inform the User of any changes made to the order in a result of the unavailability of any product and will also inform the User how to proceed with the order payment.
5.6. Order cancellation or change
Any order can be canceled without any cost within the first 24 hours after following order registration as described in 5.2. To cancel any order or request any change, the User must send an email informing his intention to geral@tugasox.pt or to other email address that TugaSox® may indicate.
Any order change will be made only if requested to the designated email address, and only if it consists on changing sizes or colors of the same products.
Any other changes excluding the ones indicated above will result in order cancellation and, therefore, User must place a new order to replace this one.
5.7. About PayPal
PayPal is the system used by TugaSox® to receive payments made either through PayPal accounts or Credit Cards (VISA, MasterCard and American Express).
5.8. Payments using credit cards through Paypal
To proceed with your payment using a Credit Card (the process made through PayPal) the User does not need to have a PayPal account and the PayPal system will work only as an interface to assure the payment, achieving one of the highest security levels in online payment. You can check more details about PayPal platform here:
https://www.paypal.com/pt/webapps/mpp/home
6. Freight calculation and order delivery6.1. Freight
Freight will always be paid by the User and is calculated automatically and according to the number of products, weight, volume, order destination and delivery service selected.
The freight value can be changed without prior notice following any change introduced in the transport services used by TugaSox®, price table revisions or in case of error detected during the calculation process. For almost all destinations two delivery services will be available: Standard and Express.
In the same way, in case of any change made to the order either made by TugaSox® or asked by the User, this value will be recalculated and changed if the new value is different from the original.
To all orders made with delivery in Portugal (excluding Madeira and Azores Islands) and which value is higher than 60€ (after deduction of all eventual discounts) and except for those paid by “Charge on Delivery”, TugaSox® will offer the freight value.
To all orders made with delivery in Azores and Madeira by CTT, and which value is higher than 60€ (after deduction of all eventual discounts) and except for those paid by “Charge on Delivery”, TugaSox® will offer the freight value.
Orders made with Charge on Delivery Option will always pay an additional fee referred in 5.3.
6.2. Delivery options
To the great majority of countries, it is defined a Standard service, (slower and less expensive) and an Express Service, (faster delivery but more expensive). In any case, the delivery service is made by third-party companies that were selected to assure quality and rigorous service. When the User is about to register the order, it will be shown the options available to that specific order, as well as the price to be paid (that will be added to total amount) and the estimated delivery time.
6.3. Delivery Time
When choosing the delivery method an estimated time of delivery is shown. This information is given by the service supplier and, in any case, TugaSox® will not be responsible for any delay or anticipation on the delivery.
6.4. Order delivery
All orders, except when the User asks to change the delivery address when registering the order, will be delivered to the address the User indicated during the registration process. Any permanent change to this address must be done by the User by accessing his data and correcting the desired fields. As already stated, TugaSox® will not be responsible for any damage or loss caused by incorrect data in the User registry file.
TugaSox® always recommend the selection of an address where there is someone to receive the order during regular labor hours
If delivery was not made at the first attempt, the service provider will leave a note or make a contact with the User to give instructions to the User for collection. In any case, User must develop all efforts to assure the order delivery.
7. Personal dataPersonal Data Protection Policy, full document here
7.1. Registered personal data
All personal data introduced during the registration process are the strictly necessary to: assure that the User will be recognized in the future, that we can offer him a personalized service, that all orders will be correctly processed and that we will be able to contact the User in case of need.
Your personal data is extremely important and TugaSox® recognizes the responsibility to protect it. To ensure this level of security we've developed the adequate procedures to achieve your data protection.
7.2. Use and personal data security
When registering on the site the User expressly allows TugaSox® to use your personal data as well as data from his orders and payments. This data will be stored and computerized and can be used for communication purposes that will reinforce the personalized offering of products and services, promotional campaigns and to allow order processing.
TugaSox® assures that it will not sell, rent or give your personal data to other parties, either assures that all information will be treated as confidential and used only by TugaSox®, except in situations resulting in legal proceedings.
This way, all data will be used to:
- The process, complete data and deliver your order as well as to notify you about its status.
- Ensure that our Customer Service can contact you to answer your questions, to clarify any abnormal situation or to communicate news about TugaSox® products and offers.
- All access to your data is restricted to the persons involved in the process and only to fulfill your order needs from the moment the order is registered until it's delivery, including after sales support and future communication.
Even considering that all cautions had been made to protect all data, TugaSox® will not be responsible for any action that will not occur from your own negligence.
If any inadequate site use is detected by any user and independently of any legal proceedings that may be developed, TugaSox® reserves for itself the right to cancel the user registration, cancel any pending orders and suspend any product exchange or refund.
7.3. Updating personal data
The user is the only responsible for keeping all personal and relevant information updated and for validating all personal data asked. When needed, User should log in into the site and rectify all data that needs to be updated.
To update personal data, the User must log in to the site and then click over his name. After correcting all the information, it should click on update and save.
8. Order return, cancellation and product exchange
8.1. Canceling and returning orders or products
As referred in 5.6 the User can cancel any order within the 24 hours following order registration by sending an email to geral@tugasox.pt clearly stating his intention. After receiving an order, User has a 15-day period during which it's possible to break the buy and sell contract established when buying on the site (total or partial return of products). To do so, User shall notify TugaSox® using the email address referred before with no need to indicate any reason.
8.2. Return Procedure
The user should return the products to TugaSox®, considering the following address:
TugaSox Sportswear Lda,
Church Street No. 9
2565-603 - Torres Vedras - Portugal.
- Products shall be returned as new and in a state that allows it to be worn and sold;
- Products shall be returned with all tags and labels on it, including the ones with the code bar and price;
- Products shall not have been used. Any sign of use will result in cancellation of the return process;
- Products shall be returned within fifteen days of order receipt, with the corresponding proof of purchase;
- The cost of returns, except in cases duly recognized by TugaSox® will always be supported by the User. This means, the value of freight and fees paid by the User on receipt of the order and the value needed to return the products.
- Indicate to TugaSox® which of the indicated procedures in 8.3 the User will prefer to settle their return.
8.3. Return result (exchange, voucher issuance or refund)
Having the User returned all or part of an order, following the procedures set out in 8.2, one of the following ways can be chosen to terminate the contract of sale and end the return process. This process is subject to the issuance of a Credit Document which contains the User must acknowledge responding to the email that TugaSox® will send.
8.3.1. Return to exchange for another product
If, when making a return, the user wants to exchange the items returned by other articles, he should indicate his intention, using TugaSox® e-mail and informing the order number.
In this case, in addition to supporting the initial freight of the order and return freight, the user still needs to bear the shipping costs of the new articles. If the value of returned goods is different from the value of the items the User wants in exchange, there's the need to make a correction according to the differences as follows: if the returned goods are worthless to those requested in exchange the User will pay for the difference, if this value is higher than the items requested in exchange the user may choose to receive the difference with a voucher as specified in 8.3.2 or to be refunded as indicated in 8.3.3.
8.3.2. Return to voucher issuing
When returning products, the user may choose to be issued a voucher with the value of returned items that can be used within 3 months after being issued in new purchases on the site.
8.3.3 Return for reimbursement
The user may also request the refund of the amount paid for the returned goods. In this case, TugaSox ® is committed to refunding the amount, subject to appropriate adjustments if applicable, in accordance with Section 8.4, being used, whenever possible the same method by which the payment was made and within 15 days after receiving the items according to section 8.2.
In the case of payments made by Multibank or by request of the User, TugaSox® can make the refund by wire transfer. In any such case, the User must add a document with the IBAN confirmation to the order return.
TugaSox® will not be responsible for any mistake or wrong information made by the User as far as the IBAN confirmation is concerned, decreasing any compensation requested;
8.4. Reimbursement adjustments
Whenever the return of one or more items that have been purchased with a discount based on the total purchase value, implies that the minimum purchase value allocation for this discount is no longer fulfilled. In this case, the amount to be reimbursed shall be adjusted proportionately depending on the amount that was paid.
9. Site information and CopyrightsAll content on this site is a property of TugaSox® and may not, under any circumstances be reproduced, transferred, distributed or stored without prior written authorization.
Pictures shown for each product may not accurately represent their reality with respect to colors, shapes or details.
Likewise, the table sizes presented refer to the most common situations and do not consider the personal choices and options of everyone.
We also warn that the same color can have different tones when it comes to different materials. These possible differences are natural and derive from the very composition of knits and woven, its structure and brightness or lack of it
10. ArbitrationAccording to Portuguese Law no. 144/2015, in case of dispute, consumers may use the Alternative Dispute Resolution center available in our area:
- Consumer Conflict Arbitration Center in Lisbon, located at Rua dos Douradores, 108, 2nd, 1100-207 Lisbon.
Contacts: T: 218807030 – F: 218807038, E. juridico@centroarbitragemlisboa.pt ,
W: www.centroarbitragemlisboa.pt
Any request for clarification, suggestion or complaint should be addressed to TugaSox®, via the phone number 00351 926 371 120, by email to geral@tugasox.pt, or by letter to:
TugaSox Sportswear Lda.
Church Street No. 9
2565-603 - Torres Vedras - Portugal
